It’s the classic dental dilemma: how do you collect what’s owed without scaring off your patients? For most practices, uncollected payments quietly eat away at cash flow and threaten the health of your business.
Why Collections Matter
If you avoid those awkward “Your copay, please” moments, you may also be avoiding real revenue. But being too aggressive risks patient trust (and negative reviews). It’s a fine line—one that dental practices must walk perfectly.
The Collection Bottlenecks
- Delayed billing to insurance or patients
- Vague patient statements
- Inconsistent follow-ups on overdue accounts
- Awkward money conversations at the front desk
How to Collect with Care (and Keep Smiles Bright)
1. Be Crystal Clear Upfront
Give patients clear, itemized estimates and walk them through it. No mystery charges means happier patients.
2. Bill Promptly and Regularly
Send invoices as soon as insurance pays or a visit concludes. Timeliness means less confusion and better results.
3. Make Follow-Up Friendly
Set up automated reminders and provide easy ways to pay (online portals are a win!).
4. Train Your Team
Give front desk staff scripts and tools to manage payment conversations with empathy.
Avoid the “Collections Trap”
If unpaid balances creep up, your revenue can sink fast—even if the waiting room is full. Track accounts receivable daily, not monthly.
Bottom Line
With the right systems, you can collect what you’re owed and keep your patient relationships healthy. SkillBench helps dental offices streamline collections, reduce stress, and focus on growth (and grins).
